Refund Policy

Failed or blocked videos

If a video fails, or our safety check stops it, its credits are returned to your balance automatically. You don't need to ask.

Credit packs

• You can get a full refund within 14 days of purchase if none of the pack's credits have been used.
• Once credits from a pack are used, that pack isn't refundable, but contact us if something went wrong and we'll do our best to help.
• Pack credits never expire, so there's no rush to use them.

Monthly plans

• Cancel anytime in Credits & billing. Your plan and its credits keep working until the end of the month you paid for, then it won't renew.
• If a renewal charged you and you haven't used any of that month's plan credits, you can get a full refund within 14 days of the charge.
• We don't give partial refunds for unused time or unused plan credits, which expire at each renewal.

How to ask for a refund

Open Help & support in the app, or email cody.brazier98@gmail.com from your account email with the purchase date. Approved refunds go back to your original payment method through Stripe, usually within 5 to 10 business days. The credits from a refunded purchase are removed from your balance. Free and welcome credits have no cash value and can't be refunded.

Purchases in the iPhone or Android app

Purchases made inside a VYREEL app are handled by Apple or Google, so refunds follow their policies. For Apple, request a refund at reportaproblem.apple.com. For Google Play, use your Google Play order history. If Apple or Google refunds a purchase, the credits it bought are removed.

Before you dispute a charge

Please contact us first; we can usually fix problems faster than a bank dispute. A disputed charge may pause your account until it's resolved.